All products purchased from BIG STORE can be exchanged within 03 days of delivery only if:-

• The item(s) is faulty, damaged, or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by writing to Info@bigstoreuae.com, in case you want to raise a dispute. At BIG STORE, we look at each dispute on a case-by-case basis and try to be fair to both parties.

Replacement will be sent in case a defective/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item to Info@bigstoreuae.com, within 03 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product has been tampered with.
• Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.

BIG STORE does not offer a “Refund” or “Money Back Guarantee” on purchased items.