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All products purchased from BIG STORE can be exchanged within 03 days of delivery only if:-

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by writing to, in case you want to raise a dispute. At BIG STORE, we look at each dispute on a case-by-case basis and try to be fair to both parties.

Replacement will be sent in case a defective/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item to, within 03 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has been tampered with.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.

BIG STORE does not offer a “Refund” or “Money Back Guarantee” on purchased items.